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Home> Booking Policy
Prepaid mode
We sincerely offer various ways for reservation service:
Reservation online: Log in our JLBESTmeeting.com and follow the steps to finish reservation. In guarantee of your schedule, please make sure you leave your contact number (mobile/landline phone/extension number) and email address upon submission of your order.
Reservation Hotline: 86-755-82880055/89
Reservation by Fax/QQ: Please fax your reservation requirement along with contact information to 86-755-88364202; or send us the QQ message to QQ: 864274728, our staff will catch up with you about the booking issue soon.
With years of rich experience in the industry, JLBESTmeeting promises to supply guests with the highest quality and efficiency and assure our guests to enjoy the superior service in both price and value.
1.How to book a hotel room?
Enter our home page and click the event/exhibition you are about to join. Then click reservation button of your selected hotel. After that, fill in the reservation information and you can not miss the blank with * sign.
2.How to know if my reservation succeeds or not?
When your reservation is successfully completed, our staff will contact you in a way selected upon order submission for further confirmation. Or you can check if the order status is “confirmed” by logging in the account.
3.How to modify or cancel my reservation?
If you need any cancellation or modification of reservation, please log in account by entering phone number/email address, and password, then go to order management page, and click on the order number for cancelling or changing order adhering to relevant hotel cancellation policy. You have change booking online three times at most, otherwise, please call service hotline at 86-755-82880055/89.
4.Instructions for hotel order status:
(All status available in Order Management)
Pending: After your order is successfully submitted, its status shows “pending” when the order hasn't been handled by any back-stage staff. If the order stays in “pending” status for over 24 hours, please call 86-755-82880055/89 for more information.
Confirmed: Your order can be guaranteed reserved rooms from hotel; Or your order has been confirmed by the hotel.
Cancelled: JLBESTmeeting has confirmed your cancellation from hotel.
Wait for payment: You haven’t paid after choosing ways to settle payment.
Paid: Your order has been successfully paid.
5. Payment approaches:
Pay online: you can select paypal payment center to settle payment online. When a refund is charged to our company by the above payment approach, customers should take the responsibility to cover fees.
Bank transfer: if you select to transfer payment to our company, please refer to any of our enterprise bank account in our website.
6. Payment Record
By clicking payment record, you can check out related paid order.
7. Refund
Payment settled online, the third party company will refund directly to the original card. And refund fee will be charged to cardholder due to any customer personal reason.
Payment settled by Bank transfer, we will only refund to the account when you made the payment. And refund fee will be charged to the guest due to any customer personal reason.
8. Password Change
After a successful hotel reservation, our system will generate an account automatically under guest’s mobile /email address, and original password will be sent by mobile or email shortly. When logging in with above information, you can change your password by clicking “guest information” on the left-side tool column.
9. Satisfaction Survey
After experiencing our service through the project, guests are able to grade our performance by the satisfaction survey. We appreciate any suggestion for an improved service in the future.